Sub-processors
The companies that process personal data on our behalf to provide Pixl Agents, under our data processing agreement.
Effective 2 October 2026 (draft) [[OWNER: set the effective date on the day the lawyer signs off]]
This document is a draft under legal review. Text marked “[[OWNER: …]]” is still being confirmed.
On this page
[[OWNER: lawyer — confirm each provider’s processing location, and that a data processing agreement is in place with each one]]
1. Used for every workspace
| Company | What it does for us | Data it processes | Where |
|---|---|---|---|
| Google Cloud | Hosting: servers, database, file and call-recording storage, backups | All service data | Google Cloud in Mumbai, India (asia-south1) [[OWNER: confirm the regions of the storage buckets (media, call recordings), the knowledge-search database and the backups; the code fixes only the servers’ region]] |
| OpenAI | AI replies; knowledge search; transcribing voice notes; speech on calls | Message content, knowledge text, audio | United States |
| Anthropic | AI replies; lead scoring; checks on agent instructions | Message content, lead details | United States |
| Google (Gemini models, Cloud speech) | AI replies; speech-to-text and the default voice on calls | Message content, call audio and text | India (Mumbai) for AI models when used through Vertex AI [[OWNER: confirm production uses Vertex AI in Mumbai, and where Cloud speech runs]] |
| OpenRouter | Routes some AI requests to the model provider | Message content | United States |
| xAI | AI replies for some models (through OpenRouter) | Message content | United States |
| Deepgram | Speech-to-text on phone calls | Call audio | United States |
| Plivo | Phone numbers and connecting phone calls | Phone numbers, call details, call audio while connecting | [[OWNER: Plivo’s processing location, and the licensed Indian operator behind our numbers]] |
| Qdrant | Knowledge search database | Text from your knowledge documents, and its search index | [[OWNER: Qdrant Cloud region]] |
| Resend | Sending our emails to you (sign-in, alerts, invoices) | Email addresses, email content | United States |
| EmailJS | Back-up route for the same emails | Email addresses, email content | [[OWNER: confirm EmailJS is still used, and where]] |
| Razorpay | Payments | Billing details; card and UPI details go straight to Razorpay | India |
| Sentry | Error reports, so we can fix problems | Technical error details, sent with personal details turned off | [[OWNER: Sentry region]] |
2. Used only when you choose them
| Company | What it does for us | Data it processes | Where |
|---|---|---|---|
| ElevenLabs | A voice for your phone agent, if you pick one of its voices | Text the agent speaks | United States |
| Cartesia | A voice for your phone agent, if you pick one of its voices | Text the agent speaks | United States |
| Sarvam AI | Indian-language voices and speech recognition on calls, if you pick them | Call audio and text | India |
| TrulyInbox | Email warm-up for your sending mailbox, if you turn it on | Your mailbox’s sending settings and sign-in | [[OWNER: TrulyInbox’s location]] |
3. Platforms you connect (not our sub-processors)
When you connect one of these, data flows between Pixl and that platform because you asked for it, under your own agreement with that platform: Meta (WhatsApp, Instagram, Messenger, Facebook, ads and the Conversions API); Google Workspace (Gmail, Calendar, Sheets, Drive, Docs); Zoho; Shopify; Slack; Telegram; Discord; Apollo; Hunter; Zapier, Make or Pabbly (for sending us leads); and any tool you add to an agent through a connector.
4. Changes to this list
Before we add or replace a sub-processor, we update this page and email account owners at least 15 days in advance, as our data processing agreement says. Last updated: 2 October 2026 (draft) [[OWNER: set the effective date on the day the lawyer signs off]].