Customers
Every customer, every booking, every order, in one place.
Pixl keeps your customer list in your own words, with each person's chats, bookings, orders and consent on one timeline. It books appointments, reminds people and checks who came, and it brings your store's orders in beside the chat.
- RahulCustomerPriyaHair
- AnanyaQualifiedPriyaSkin
- VikramContactedArjunHairAd
- MeeraProspectArjun
What it does
Know every customer, and what happens next
The list fills itself from your conversations, your forms and your store.
One timeline for every person
- Lifecycle stages, offered for your kind of business and yours to change
- Tags, your own fields, and rules that move people when something happens
- Saved groups of people (Segments, for a shop)
Arrived from an adThu 10:42 pm
“Hair transplant”
WhatsAppThu 10:42 pm
Answered by Front desk
Booked 11:00 am SaturdayThu 10:44 pm
Consultation
ConsentThu 10:44 pm
WhatsApp · Yes
StageSat 12:30 pm
Qualified → Customer
An appointment desk that runs itself
- Reminders 24 hours and 2 hours before by default, never at night
- Confirm, Reschedule and Cancel in one tap on WhatsApp, in English or Hindi
- The booking word fits your trade: consultation, site visit, demo class, test drive
- 10:00 amAnanyaConsultationCame
- 11:00 amRahulConsultationConfirmed
- 12:30 pmVikramConsultationRequested
- 4:30 pmMeeraConsultationMoved
Your store's orders, beside the chat
- All orders, and Exceptions for the ones that need a person
- A customer's orders on their card in the inbox
- 1042Aisha₹2,400Paid
- 1041Kabir₹1,800Cash on delivery
- 1040Zoya₹3,150Paid
Bring your list in, and keep it clean
- Leads from your website forms, Zapier, Make, Pabbly and IndiaMART arrive straight in
- Edit many at once, and export your list whenever you want
Matched on the same phone number.
How it connects
Part of one team
Each part hands the customer to the next, so nobody falls between tools.
- Front deskAnswers on WhatsApp, Instagram, Messenger and email; your team takes over any chat
- CampaignsMessages to people who opted in, follow-ups and reminders
- GrowthEvery customer's journey, and what's working
- BrandYour prices, policies and facts, which every agent answers from
- MayaYour workspace partner: she proposes, you approve
- AdsComing soonAd results counted in bookings, not clicks
Guardrails
Your customers' trust, kept
Consent on record
Who agreed to hear from you, on which channel and when, and who said stop.
STOP means stop
A customer can reply STOP on WhatsApp in English, Hindi and five more Indian languages, and it holds until they opt back in.
No reminders at night
Appointment reminders are never sent between 9 pm and 9 am.
One gentle message after a missed visit
If someone misses a visit, they get one message offering a new time.
Merges you can trust
Duplicates merge only when you say so, and the duplicate is archived, not deleted.
Delete a person's data
Erase a customer and their history whenever they ask, call recordings included.
Answer your next lead in seconds.
Try Pixl free for 7 days, no card needed, or talk to us about your business.