Front desk
Every enquiry answered, on every channel, day and night.
Pixl's agents answer on WhatsApp, Instagram, Messenger and email from your own prices, FAQs and documents. Your team works in the same inbox and can take over any chat.
- Booked
RahulInstagram · 10:42 am
Booked 11:00 am Saturday
- Needs you
PriyaWhatsApp · 10:39 am
Can I speak to the doctor before I book?
- Answered
ArjunMessenger · 10:31 am
Front desk: We're open 10 am to 2 pm on Sundays.
- Answered
MeeraEmail · 10:12 am
Front desk: Here's the way to the clinic, and parking is at the back.
- Answered
KabirWhatsApp · 9:58 am
Front desk sent a document: Price list.pdf
Can my team take over an AI conversation?
Your team can take over a supported customer conversation and pause AI handling until it is handed back. An agent may have multiple supported channel connections.
What it does
A front desk that never leaves anyone waiting
It answers the moment a message arrives, from what your business really offers, and knows when to hand over to a person.
On every channel your customers use
- WhatsApp, on your own Business number
- Instagram direct messages, and a private message to anyone who comments a word you choose
- Messenger, for your Facebook Page
- Email, read and answered in your Gmail, Zoho or other inbox
- Connected
WhatsApp
Your WhatsApp Business number
- Connected
Instagram
Direct messages, and comments with your word
- Connected
Messenger
Your Facebook Page's messages
- Connected
Email
Your Gmail, Zoho or other inbox
- Early access
Phone
Your phone number
Starts from the ad, answers from your facts
- Answers from the PDFs, Word files, spreadsheets, web pages and FAQs you add
- Replies with buttons, lists, product cards, in-chat forms, images and documents
- A claim without a source waits for your review before any agent says it
- For a clinic: no diagnosis, no doses, no promised results, and emergencies pointed to 108 or 112
Rahul
Instagram · From the ad “Hair transplant”
Rahul· 10:42 am
Front desk· 10:42 am
Behind this reply
- Instagram ad · Hair transplant
- Consultation fee · your price list
- Saturday slots · your calendar
One inbox for your team and the AI
- Needs you: every chat waiting for a person, in one place
- Assign, tag, mark urgent, snooze and resolve
- Saved views for the filters you use every day
- No free-text reply to someone who said STOP, or after WhatsApp's 24-hour window
Priya
WhatsApp · Assigned to Anita
Priya· 10:39 am
Flagged for a person: asked to speak to the doctor
Anita got an alert on WhatsApp
Anita· 10:44 am
Ready in minutes, checked before it goes live
- Starters for 14 kinds of business, from dental and fertility clinics to property, coaching and online stores
- Its instructions are checked as you write, and a serious problem blocks Publish
- Every publish is a version, and you can go back to any earlier one
- One map of which agent answers on which channel and number
- What should it do?
- Who it is
- What it knows
- What it can do
- Try it
- Put it to work
- Review
Step 7 of 7 · Review
Instruction check1 serious
Serious
“Tell every patient they'll see results in 3 months.”
Promises a result. A clinic's agent never promises results; the doctor decides at the consultation.
Apply fixTry it
Try the front desk
A sample clinic's Instagram enquiry. Ask a question and book a slot as the customer; nothing you click is sent anywhere.
Rahul
Instagram · From the ad “Hair transplant”
Today
A sample enquiry. Tap a question below to send it.
Send as Rahul
Behind this reply
- Came from
- Instagram ad · Hair transplant
- Consultation fee, from your price list
- ₹500
- Consultation booked
- —
- Reminders
- —
How it connects
Part of one team
Each part hands the customer to the next, so nobody falls between tools.
- CustomersYour customers, bookings and orders in one place
- CampaignsMessages to people who opted in, follow-ups and reminders
- BrandYour prices, policies and facts, which every agent answers from
- Phone callsEarly accessAnswers your phone in English, Hindi and more Indian languages
- GrowthEvery customer's journey, and what's working
- MayaYour workspace partner: she proposes, you approve
Guardrails
Guardrails on every reply
Nothing goes live unchecked
An agent's instructions are checked before you publish. A serious problem blocks it, and you can go back to any earlier version.
Your team can step in
Take over any chat and the AI pauses until you hand it back.
Clinic-safe by default
For a clinic it never diagnoses, gives doses or promises results, quotes only your own prices, and points emergencies to 108 or 112.
Health questions need a yes
Before it asks a patient anything about their health, the patient taps Yes on a WhatsApp consent message.
STOP means stop
A customer can reply STOP on WhatsApp in English, Hindi, Tamil, Telugu, Bengali, Marathi or Gujarati, and it holds until they opt back in.
Your facts, checked
A claim without a source waits for your review before any agent says it.
Answer your next lead in seconds.
Try Pixl free for 7 days, no card needed, or talk to us about your business.